Once your order has been successfully placed, you will receive a confirmation email with all the details of your purchase. This email will include your order number, the items you ordered, and an estimated delivery date. If you don’t receive a confirmation email shortly after placing your order, please check your spam or junk folder. If it's still missing, don’t hesitate to contact us at belleomelette@gmail.com for assistance.

Once your order has been dispatched, our delivery partner will send you a tracking link via email. You can use this link to track the progress of your order and stay updated on its estimated delivery time. If you haven’t received your tracking link within a few days, please feel free to reach out to us at belleomelette@gmail.com for assistance!

Once your order is placed, we begin processing it immediately to ensure quick dispatch. Unfortunately, this means that we’re unable to modify or cancel orders once they've been confirmed.

However, if you notice an issue with your order right away, please contact our customer support team as soon as possible at belleomelette@gmail.com. We’ll do our best to assist you before the order is shipped.

If your order has already been dispatched, you can still reach out to us for help with returns or exchanges once it arrives!

Standard shipping costs AED 25 for orders under AED 300.

For orders over AED 300, we offer free shipping to your chosen address!

To return an item, please email our customer support team at belleomelette@gmail.com with your order details and the item you wish to return. We’ll guide you through the return process and provide you with the necessary instructions. Please make sure to reach out within the return window mentioned in our policy for a smooth return experience.

If you received the wrong item or a damaged product, we’re so sorry for the inconvenience! Please contact our customer support team at belleomelette@gmail.com as soon as possible, providing your order number, a description of the issue, and photos of the damaged or incorrect item. We’ll work quickly to resolve the issue by arranging a replacement or processing a return.

To apply our products, please refer to the instructions provided on the packaging for the best results. Each product has specific directions tailored to its formula and purpose, ensuring you get the best results. For enhanced results, many of our products are complemented by other Beauty Omelette items. Explore our full range to create a complete routine tailored to your needs!

Yes, we offer products specifically designed for sensitive skin, as well as a full range suitable for all skin types. Each product is carefully formulated to ensure safety and effectiveness, so you can find the perfect match for your skin’s needs. If you're unsure which product is best for you, feel free to reach out to our customer support team for personalized recommendations!

Each of our products is designed to cater to specific skin types, and we clearly indicate which skin type they are best suited for on the product page and packaging. Whether you have oily, dry, combination, or sensitive skin, you’ll find products tailored to your needs. If you're unsure which product is right for you, our customer support team is always here to help guide you to the perfect match!